IT Process Analyst
Job Description
Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society.
We are looking for a highly motivated and detail-oriented process analyst who will help mature our Information Technology Support Operations.
As an IT Process Analyst on our team, you will be responsible for identifying areas for improvement in our current processes, developing and implementing new data-driven strategies and procedures, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. You’ll spend part of your time hands-on with IT support tasks to gain insight on inefficiencies and gaps in documentation and data collection. Additionally, you will conduct process audits and collect feedback to ensure the effectiveness of the new processes and provide training and support to the team members to ensure that best practices are followed.
What You Will Do
- Conduct thorough data analysis and process mapping to identify obstacles, inefficiencies, and opportunities for improvement in current IT processes and workflows
- Develop and implement optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction
- Communicate with stakeholders to design initiatives aligned with organizational goals and ensure understanding of proposed changes
- Create process documentation and guidelines, including standard operating procedures and workflow diagrams
- Provide training and support to team members on new processes and best practices
- Collaborate with cross-functional teams to execute process improvement initiatives, ensuring smooth transitions and minimal disruption to operations
- Monitor and evaluate the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement
- Assist with team responsibilities including onboarding and asset management tasks as needed to gain understanding of current operations
- Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.
What You Will Bring
- 2+ years of experience in process analysis or project management
- Strong analytical skills with the ability to collect, study, and interpret data
- Experience with data analytics and visualization tools
- Familiarity with process mapping and modelling techniques
- Ability to manage and perform multiple complex tasks as part of the daily work assignment
- Strong communication and presentation skills
Standout Candidates Will Bring
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL
- Relevant certification in process management, project management, or a related field
- Experience in project management and change management
- Experience with Atlassian tools (Jira, JSM, Confluence)
- Experience in IT support or a related technical field
What We Offer
- Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
- A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
- Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
- Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.
Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.
We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.