Educator Support Specialist

Organization

Empowered

Location

Wichita, Kansas

Job Description

Empowered is a community of social entrepreneur teachers, bringing the experiential, individualized, self-discovery teaching methodology to life in their classrooms. Their work leads to transformative learning experiences for their students. At scale, the Empowered community is a cultural movement driving bottom-up change throughout the key institution of education. 
Empowered is part of the Stand Together philanthropic community. 
We are seeking an Educator Support Specialist to join the Educator Support Team - a group of passionate professionals focused on supporting and enabling our extensive network of educators by efficiently resolving requests for support and inquiries.  Empowered has built a vast network of engaged educators nationwide who are motivated to empower their students to reach their full potential.  This position will work with these educators daily and provide the support they need to help them, and their students thrive.
 
As an Educator Support Specialist, you will respond to inbound support requests from educators about implementing Empowered materials, locating support on the Empowered Hub, and general classroom inquiries.  You will diagnose and troubleshoot issues while applying the mission of Empowered and critical thinking to guide our educators.  To be successful in this role, you will have a strong customer service mindset and, ideally, some exposure to the daily workflow of a K-12 educator.
 
This is an in-office role based in Wichita, KS.

How You Will Contribute

  • Provide direct and critical support to educators by diagnosing needs and developing an understanding of issues through communication with educators
  • Collaborate with internal teams to gain the proper knowledge and execute support requests
  • Efficiently manage a queue of support requests while maintaining pace and top-notch customer service
  • Apply continuous learning to fully understand the mission of Empowered, the learning materials, and additional Empowered resources
  • Use critical thinking, problem-solving skills, and available resources to get the correct answers.
  • Embrace technology and digital tools including Salesforce to serve educators and document interactions.

What You Will Bring

  • At least 2 years of professional experience that informs an ability to support educators. Experience may include: customer service for educators, educator or administrator experience, or similar roles.
  • High emotional intelligence with a natural aptitude for building relationships and delivering top-notch customer service
  • Proven organizational, time management, and communication skills
  • Strong critical thinking skills with the ability to think independently and problem-solve
  • Ability to quickly adapt and respond in a dynamic working environment
  • Entrepreneurial mindset and an eye toward continuous personal and team improvement
  • Enthusiasm to contribute to our vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

Standout Candidates Will Bring

  • High individual motivation to fulfill support requests
  • Salesforce experience
  • Experience with grant programs or grant funding

What We Offer

  • Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
  • A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
  • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
  • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.   
 
We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.