Operations Manager, Knowledge Systems

Organization

Stand Together

Location

Arlington, Virginia

Job Description

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. 
As an Operations Manager on our Knowledge Systems team, you will work closely with the Strategic Operations Lead and VP of Knowledge Systems to drive operational excellence and transformation across the Stand Together Community by managing projects, workflows, and communication channels that facilitate informed organizational decisions.  In this role, you will report to the Strategic Operations Lead and work within the Knowledge Systems team which is focused on strategic planning and assessment, internal communication forums, and enterprise data management.
 
As a successful candidate, you are contribution-minded, willing to pick up the pen and help coordinate input from multiple executive leaders while coordinating workflows with executive stakeholders.  You can anticipate potential information challenges, lead information gathering, coordinate with stakeholders, and facilitate decision-making. This role will include considerable time supporting cross-functional efforts, with exposure to operations across the entire Stand Together Community as well as executive stakeholders across multiple capabilities and business units. 

How You Will Contribute

  • Prioritize and Troubleshoot: Work directly with the Strategic Operations Lead and VP of Knowledge Systems to manage key priorities, monitor next steps, and escalate bottlenecks or gaps as needed.
  • Build and implement strong internal processes: to ensure high-quality monitoring and execution of priorities.
  • Lead Project Management: Independently manage key projects for the community with guidance from the VP of Knowledge Systems and other key stakeholders. Progress deliverables with limited oversight, apply judgment for when to progress independently versus seek supervisor guidance and feedback.
  • Partner closely with business leaders: Proactively address issues, escalate challenges, and monitor key workstreams.
  • Partner closely with executive support capabilities (EAs): Ensure seamless communication and monitor logistics.
  • Navigate ambiguity: Think critically about root causes of gaps when they emerge, proactively flag emerging issues, and recommend creative solutions to address collaboration issues or other challenges as they arise.
  • Review, Understand and Communicate Data: Work closely with community leaders to track progress against transformational goals.
  • Help gather and analyze knowledge: to support decision-makers (e.g. data, points of view)
  • Demonstrate Flexibility: Manage a fast-paced working cadence where priorities will shift on a dime.

What You Will Bring

  • 5+ years of consulting, project management, knowledge management, and/or organizational management experience. 
  • 3+ years of experience creating deliverables to support collaboration with a track record of meeting completion goals and timelines.
  • Excellent interpersonal, proactive, communication skills demonstrated by an ability to build relationships and trust with colleagues at all levels.
  • Experience with reporting and analytics in a business environment (e.g. tracking KPIs related to the performance of corporate initiatives)
  • Familiarity with collaboration tools (e.g. MS Office, AirTable) and other tools.
  • Attention to detail and execution focus, experience managing plans and comfort with navigating shifting plans.
  • Experience managing multiple executive stakeholders and navigating complicated corporate structures.
  • Entrepreneurial mindset and demonstrated ability to develop creative and innovative solutions to problems.
  • Ability to learn quickly and an eagerness to dive into a complex operational environment and its nuanced challenges.
  • Previous experience thriving in a fast-paced, transformative environment with proven capability to influence change and manage effectively through ambiguity.
  • Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

What We Offer

  •  Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
  •  A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
  • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
  • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.   
 
We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.