Manager, Knowledge Systems

Organization

Stand Together

Location

Arlington, Virginia

Job Description

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. 
We are seeking a dynamic and experienced Knowledge Systems Manager to support the transformation of our community’s knowledge systems. The ideal candidate will be responsible for helping to develop and execute change management strategies to ensure smooth transitions and adoption of new processes across the organization.
This role requires close collaboration across multiple teams and businesses to drive successful maturation of our knowledge systems. 
People are the foundation of our knowledge systems. Understanding their roles and motivations to add, codify, update, and report information is central to building collaborative knowledge systems  to enable enterprise-wide visibility – and sense-making – of data.  Now that we're able to pull data together across businesses and systems, we need to begin documenting and assessing underlying business roles, processes, and value of information to build enterprise-wide knowledge systems that help us meet our transformation goals and improve outcomes for the community.  

What You Will Do

  • Develop and implement change management strategies and plans to support the adoption of new data governance practices and associated business process changes through a PBM lens. 
  • Partner with business and capability leaders to lead people-focused change management efforts as part of overall enterprise data and business process transformation / programs (EIV and RRI); assist with documentation of needs, mapping change, and supporting communication and training at the BU/Capability-level. 
  • Partner with the Enterprise Data Governance Manager to align change management efforts with data governance initiatives. 
  • Conduct impact assessments to identify potential challenges and risks associated with system and process changes and develop mitigation plans. 
  • Partner with teams to support the adoption of new processes, tools, and data governance practices and benefits through development and management of training programs and materials. 
  • Monitor and evaluate the effectiveness of communication tools and activities and adjust as needed. 
  • Foster a culture of continuous improvement by encouraging feedback and incorporating lessons learned into future business transformation initiatives. 
  • Assist with decision documentation to ensure clarity and transparency.
  • Utilize project management frameworks to close tasks efficiently and effectively. 
  • Ensure clear communication, especially in written form, to keep all stakeholders informed and aligned throughout relevant project milestones. 
  • Demonstrate high emotional intelligence (EQ) by bringing the right people together to make progress on solving problems. 
  • Connect loose ends across workstreams and ensure they don't fall through the cracks. 
  • Ask the right questions to organize people and get answers efficiently. 

What You Will Bring

  • Strong understanding of business process optimization/transformation, organizational development, and change management principles, methodologies, and best practices. 
  • Proven ability to gather perspectives from multiple teams and then tell a compelling story about the gap between the current and ideal state 
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams, connecting diverse groups to shared goals and next steps. 
  • Strong analytical, systems-thinking, and problem-solving skills, with a keen attention to detail. 
  • Proven ability to diagnose—and document—root causes and/or coach others in root cause analysis (don’t solve a people problem with a tech tool). 

  • Standout Candidates Will Bring: 
  • Familiarity with formal change management frameworks (e.g., Prosci). 
  • Experience as a leader within a strategic planning, organizational development, or project or change management team. 
  • Understanding of or ability to learn and apply PBM principles to move work forward.  

What We Offer

  • A meaningful career where your work will improve the lives of millions of Americans – especially the least fortunate. 
  • A vision-driven community of over 1,000 employees across the country who are dedicated to improving the lives of others. 
  • Competitive salaries and bonuses. Our salary and bonus strategies are aligned to the value you create, not a standardized bell curve. 
  • Generous 401K match - 6% match with immediate vesting. 
  • Competitive health and wellness benefits 
  • Our flexible time-off policy allows all employees to take leave as needed. 
  • A purchasing credit card to use for business expenses. 
  • Mileage reimbursement for business travel is separate from your commute. 
  • Commuter assistance plans to offset the cost of commuting into our headquarters (on-site parking or metro) 
  • Opportunities for professional development and mentorship that can strengthen your effectiveness through principle-based management and other industry-specific programs. 

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.   
 
We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.