Conference Center Manager

Organization

Stand Together

Location

Arlington, Virginia

Job Description

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues. We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. 
As a Conference Center Manager, you will elevate our event and guest experience at Stand Together’s headquarters in Ballston Exchange, Arlington, Virginia. You will bring a strategic approach to managing our state-of-the-art conference center and be a pivotal figure in delivering high-impact, memorable experiences for employees and guests alike. Your ability to blend luxury hospitality with an efficient operational approach will enable seamless event experiences that reflect Stand Together’s values and commitment to excellence.

What You Will Do

  • Oversee the daily operations of the conference center, ensuring the facility is maintained, event setups are on point, and the overall experience meets high standards.
  • Manage intake and booking processes to deliver exceptional service throughout each event’s lifecycle.
  • Collaborate closely with internal partners to tailor services to their needs and foster meaningful, impactful event experiences.
  • Develop and implement a strategic approach to service delivery, prioritizing personalization and attention to detail.
  • Coordinate with departments such as security, facilities, audio-visual, and technology to ensure integrated service and seamless attendee experiences.
  • Recruit, train, and manage a skilled team of conference center staff, including intake coordinators, event coordinators, and setup personnel.
  • Prepare and oversee the conference center budget, negotiating supplier contracts and optimizing resources.
  • Develop and monitor KPIs to measure performance, prioritize high-impact activities, and refine processes.
  • Stay current with industry trends and emerging technologies to continually enhance service offerings.
  • Ensure compliance with safety standards and maintain a clean, well-presented facility at all times.

What You Will Bring

  • 8+ years of experience in venue management and the hospitality industry.
  • Strong background in client relations and event design, with a record of success in high-end hospitality.
  • Proven leadership experience managing on-site teams (e.g., cleaning, security, front-of-house).
  • Strategic thinking and problem-solving skills to develop and execute exceptional hospitality concepts.
  • Proficiency in Microsoft Office Suite and work/project management tools.
  • Flexibility to work evenings, weekends, and holidays as needed by the conference schedule.
  • Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

What We Offer

  • Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
  • A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
  • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
  • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

This position is on-site Monday through Friday in our Ballston HQ and will require flexibility to work evenings, weekends, and holidays as required by business needs.
 
If you are passionate about events, hospitality, and service excellence and have a proven track record of delivering exceptional service, we invite you to join our team and play a key role in shaping the future of our employee and guest experience in our new headquarters.

Our Values: Working at Stand Together is different from many other organizations. Our culture is deeply rooted in Principle Based Management® (PBM®), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBM® empowers our employees to be entrepreneurial, to innovate, and to continually drive transformation.   
 
We believe diversity fuels creativity, broadens knowledge, and helps drive success, and that is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity.